Returns & exchanges
Returns that run themselves.
The customer opens the store's returns portal, verifies with an SMS code, picks what to return and why, and gets a card refund, club credit or an exchange — while you manage everything from one dashboard. Fewer tickets, more trust.
Built to work. For you.
A portal with no passwords
Identity by phone + SMS code. The customer sees their orders and picks items.
Return, exchange or both
Per item: a refund or an exchange for another product, with the difference computed automatically.
Automatic handling fees
A return or exchange fee is deducted from the refund per your rules — once per request.
Refund where you choose
The card, club credit (with a bonus of your choice) or a discounted exchange order.
A management dashboard
Every request, statuses, return shipments, approve and reject — on one screen.
Customer updates
SMS on request received, approved, pickup and refund. The customer never has to ask.
What your customers see.
Three steps. And it runs.
Define the policy
Return window, fees, refund destinations, reasons.
The customer opens a request
From the site or a link, verifies by SMS, picks items and a reason, attaches a photo.
You approve
One click: a Shopify refund, club credit or an exchange order with a discount code.
Questions, answered
Does it work for cash-on-delivery orders?
Yes. COD and pending orders are returnable, per your policy.
How are promotions preserved on exchange?
The exchange is made at the price actually paid, so the customer keeps the original discount.
Do I need a shipping carrier?
Not required. Attach pickup instructions or a return-shipping link, or connect a carrier.
Now in your store.
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